# Read Me - Support Guide

Read this page before you open a ticket. Tickets may take up to 48 hours for a response, with longer wait time on the weekend.

### Recommendations

1. Search this Support Guide for your issue and try the suggested solutions 
2. Search the Docs to better understand concepts you have questions about
3. If you can’t find the answer to your question, you can open a ticket via Discord or email:
   1. For Discord: Go to the [Discord server](https://discord.com/invite/hyperliquid) by going to the "open-ticket" channel and clicking the "Create ticket" button. Support will only take place in this ticket channel in the Hyperliquid Discord server. Do not respond to any DMs, which are from impersonator accounts
   2. For email: Use [this form](https://hyperliquid.zendesk.com/hc/en-us/requests/new). Note that this form cannot receive or view files or images for security purposes
4. Note that applications on the HyperEVM are from independent teams building on the Hyperliquid blockchain. Any questions related to a specific application should be directed toward the respective team’s support channels

### Important reminders

1. Never share your wallet, seed phrase, password, or private key with anyone or any website. If someone directly reaches out to you, assume they are a scammer.
2. Always check the full URL of any website you interact with. Scammers often use similar looking domains, e.g., “hyperliguid.xyz,” to prompt users to sign a malicious transaction.
   1. The official Hyper Foundation website is <https://hyperfoundation.org/>
   2. You can trade on <https://app.hyperliquid.xyz/trade>, in addition to other apps and websites&#x20;
   3. The official X (Twitter) accounts are <https://x.com/HyperliquidX> and <https://x.com/HyperFND>
   4. The official Telegram announcements channel is <https://t.me/hyperliquid_announcements>&#x20;


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```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.